What can you troubleshoot when you lose communication with your solar array before you call Eagle Point Solar support? - Eagle Point Solar

What can you troubleshoot when you lose communication with your solar array before you call Eagle Point Solar support?

First, check your internet router/connection. This is the same as if your internet on a computer goes out. Second, check your solar array owner’s manual for your specific communication systems directions.

If you have an Enphase Envoy communications unit (LCD, S/IQ or IQ Combiner) and show (Web-) on the screen, select your unit below for instructions on reestablishing a connection to the internet.

Old Style (LCD) Envoy: https://enphase.com/en-us/support/envoy-offline/envoy-r?_ga=2.8080690.1889439192.1614868724-1192004261.1603296516

Envoy-S/IQ Envoy: https://enphase.com/en-us/support/envoy-offline/envoy-s

IQ Combiner (Envoy built in): https://enphase.com/en-us/support/envoy-offline/iq-combiner

If you are still having trouble with your solar array communications, simply complete our online Service and Support Request Form and we’ll be in touch.

SUBSCRIBE TO RECEIVE THE LATEST SOLAR ENERGY NEWS AND OFFERS IN OUR QUARTERLY NEWSLETTER