What can you troubleshoot when you lose communication with your solar array before you call Eagle Point Solar support?
First, check your internet router/connection. This is the same as if your internet on a computer goes out. Second, check your solar array owner’s manual for your specific communication systems directions.
If you have an Enphase Envoy communications unit (LCD, S/IQ or IQ Combiner) and show (Web-) on the screen, select your unit below for instructions on reestablishing a connection to the internet.
Old Style (LCD) Envoy: https://enphase.com/en-us/support/envoy-offline/envoy-r?_ga=2.8080690.1889439192.1614868724-1192004261.1603296516
Envoy-S/IQ Envoy: https://enphase.com/en-us/support/envoy-offline/envoy-s
IQ Combiner (Envoy built in): https://enphase.com/en-us/support/envoy-offline/iq-combiner
If you are still having trouble with your solar array communications, simply complete our online Service and Support Request Form and we’ll be in touch.